FourNet is a leading provider of mission-critical services to Blue Light customers, including SECAMB, SCAS, WMAS, and Lancashire Constabulary. We deliver highly available contact centre solutions, enabling 999 & 111 services to the public, and providing back-office solutions that support a flexible, agile workforce.
Our expertise lies in transitioning and integrating complex, legacy systems to deliver the latest in communication, collaboration, and contact centre capabilities. We also offer comprehensive cybersecurity services, secure networking, and managed support services, ensuring our emergency services customers benefit from 5 9s reliability through proactive monitoring and problem prevention.
In response to the growing demands of Critical National Infrastructure, FourNet has developed ANTENNA, a super-secure communications platform hosted on government data centres. ANTENNA provides unparalleled security and reliability, ensuring that critical services remain connected and operational during the most demanding situations. This innovation supports seamless and secure communication for vital national services, enhancing resilience and coordination across the UK's critical infrastructure.
Furthermore, our unified communications solutions and customer experience consulting services are designed to optimise performance and support the evolving needs of the emergency services sector. From secure cloud connectivity to AI-driven analytics, we offer a broad range of technologies that ensure the highest standards of service delivery.
At FourNet, we are committed to supporting the most secure, critical, and commercially driven customers across the UK, including over 30 UK Government departments and agencies. As an ethical and environmentally responsible business, we are dedicated to maximizing our positive environmental and social impacts, while championing transparency in all our operations.
Find out more at: https://fournet.co.uk/sectors/emergency-services/
Guide: The Transformative Role of AI in Enhancing Blue Light Contact Centres
As demand on emergency services contact centres grows, the need for innovative solutions like Artificial Intelligence (AI) increases. AI is transforming blue light contact centres by improving efficiency, accuracy, and response times. This guide explores AI’s use cases, benefits, and strategic deployment in these critical environments.
Our Services:
| Cybersecurity as a Service |
Secure Networking |
Customer Experience Consulting |
Unified Communications Solutions |
| Managed Detection & Response |
SD-WAN |
Contact Center Solutions |
Unified Communications as a Service (UCaaS) |
| Vulnerability Management |
MPLS |
Omnichannel Integration |
Microsoft Teams |
| Security Information and Event Management (SIEM) |
Network Access Control (NAC) |
Customer Journey Mapping |
Agile UC3 |
| Threat Intelligence |
Encrypted Communications |
Experience Design |
Dynamic Meeting Rooms |
| Security Operations Center (SOC) |
Private Networks |
Performance Analytics |
Mobile Integration |
| Incident Response |
Firewall Management |
AI & Automation |
Hybrid UC Platforms |
| Compliance & Governance |
VPN |
Workforce Optimisation |
Interaction Recording |
| Cybersecurity Consulting |
Secure Cloud Connectivity |
Customer Feedback Solutions |
Collaboration Tools |
| Penetration Testing |
Secure WAN |
Voice of the Customer (VoC) |
Analytics & Reporting |
| Phishing Simulation |
Zero Trust Network Access (ZTNA) |
CX Strategy Development |
Video Conferencing Solutions |
| Cyber Awareness Training |
Managed LAN/WLAN |
Training & Coaching |
Cloud Telephony |
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Workforce Management |
PSTN Replacement |
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Direct Routing for Teams |